Order Processing

Kerassentials orders are processed according to the current seller and checkout-provider procedures. Processing times, available shipping methods, and destination coverage can change, so review the checkout page for the latest details before completing an order.

Delivery Estimates

Published delivery estimates are not guarantees. Carrier capacity, weather, customs, holidays, address issues, and other events can affect arrival times. International shipments may also be subject to customs requirements, duties, or taxes imposed by the destination country.

Address Accuracy

Provide a complete and accurate shipping address when ordering Kerassentials. If you notice an address error after checkout, contact the relevant order-support provider as soon as possible. Changes may not be possible after an order has entered fulfillment.

Shipping Support

For tracking or delivery questions, use the shipping or order-support instructions supplied with your purchase. For general website questions, email [email protected].